Privacy Policy


Privacy statement
Creative Spaces Company (Liverpool) CIC is committed to handling and storing personal information in compliance with the terms of the General Data Protection Regulation (GDPR). This applies whether the information is obtained directly from individuals through the Creative Spaces Co. website, via our partner venues or by completing web forms or by other means such as phone calls, e-mail, printed forms, or in person. It also applies to information obtained from publicly available sources.

In all instances Creative Spaces Co. is the data controller.

Whose information do we collect?
We collect personal information about the following categories of people:

  • Event participants;

  • Subscribers;

  • Supporters;

  • Donors;

  • Enquirers;

  • Media and press contacts;

  • Sessional workers and artists both who have taken part in our events and who have contacted us otherwise;

  • Other stakeholders;

What information do we collect?
Depending on the nature of your relationship with Creative Spaces Co. we may collect some or all of the following information:

  • Biographical – name, title, previous surname, date of birth or age, gender, ethnicity, faith, or information that indicates your socio-economic status;

  • Contact details – postal address, email address, phone number;

  • Current interests and preferences;

  • Access requirement;

  • Medical information;

  • Occupation and professional activities;

  • Attendance at events;

We will only collect this information when there is a legitimate reason for doing so.

How do we collect the information?
Information is collected under the following circumstances:

  • Booking tickets online, in person or over the phone;

  • Subscribing to Creative Spaces Co. mailing lists or other marketing communications;

  • Artists, Community Organisations, sessional workers liaising with Creative Spaces Co.

  • Providing information via surveys;

  • Taking part in a competition on social media;

  • Through personal contact with a staff member or Company Director;

  • From publicly available sources;

  • Via our partner organisations and venues.

  • You will always be offered the opportunity to opt-out every time we communicate with you.

Why do we collect the information?
We collect the information in order to:

  • Provide and manage services, such as attendance at free and charged events;

  • Manage contact with, and provide information to, supporters;

  • Communicate news about Creative Spaces Co.;

  • Issue invitations to Creative Spaces Co. events;

  • Understand who our audience is to improve our services, or to provide information to funders or partners (we will only share information with partners if you have given your consent to do so);

  • Identify potential donors and sources of funding for, amongst other activities, learning and engagement, capital projects and our community programme;

  • Provide an appropriate environment, schedule, or level of support to participants in engagement or talent development activities;

  • Respond to emergency situations appropriately for participants in engagement activities and their families.

Under the terms of the GDPR the lawful bases for processing personal information are:

  • We need it to fulfil a contract (e.g. ticket purchase);

  • We need it to pursue our legitimate interests including by communicating with current and potential supporters; and/or,

  • You have given your consent for us to do so.

Who collects the information?
Information is collected by, and on behalf of, Creative Spaces Co. It may be shared by departments within Creative Spaces Co. in order for us to undertake a range of communications activities, both electronically, in print and through other channels.

Only where you explicitly consent for us to do so we will share your information with third parties which will usually be our funders of specific programmes.

How long do we hold the information?
Information is retained for as long as necessary for the purpose for which it is required.

We want to be sure that we have the most up-to-date information for you. If you discover that we have outdated information, such as address, e-mail address or change of name, please contact us via hello@wemakecreativespaces.org

Where is your information is stored?
Your information is stored on secure, password protected computers. Access to the information is given only to staff with the appropriate authorisation. Data is held mainly in the United Kingdom with some on servers within the European Union.

Photography
Photographs may be taken at our events/ activities/ workshops and may be used in future promotional materials by us and our partners. If you do not wish for you or your child to be photographed, please speak to a member of the Creative Spaces Co. event team on the day.

Your rights
You have the right to request copies of any of your data held by Creative Spaces Co. If you would like to request this, please e-mail hello@wemakecreativespaces.org

You have the right to have your data rectified or erased. If you would like to request this, please e-mail hello@wemakecreativespaces.org

If you no longer want us to use or process your data, you can opt out at any time via the unsubscribe link included in emails or contact hello@wemakecreativespaces.org

Contact and complaints

If you have any queries or complaints about this policy please contact:
Creative Spaces Co. 107-109 Great Mersey Street, Liverpool L5 2PL, or send an e-mail to hello@wemakecreativespaces.org

If you are dissatisfied with Creative Spaces Co. response to your request for access to your data, or handling of your request to rectify or erase your data, you may contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel.: 0303 123 1113 https://ico.org.uk/concerns/

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page.

Who to contact about the policy
Please email hello@wemakecreativespaces.org